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Returns and Exchanges

How do I return an item?

If, for any reason at all, you are not satisfied with your purchase or gift, send it back to us unused within 30 days of the delivery date, and we will promptly refund 100% of your purchase price, less the original shipping costs.

If the item you received was damaged, defective, or not what you ordered, please call us at (253) 328-4967 or send us an e-mail at immediately (within 7 days of receipt), so that we can take care of the shipping.

Returns should be sent to us at:

Paper Luxe
ATTN: Returns
2053 Mildred St. W.
Fircrest, WA 98466

If you have an issue that requires special consideration, please don't hesitate to give us a call at (253) 328-4967.

Please note that if you received an item as a gift, you may exchange it for item(s) for the same or lesser value, or a gift card to use at a future date. If an item is currently on sale, you will receive the sale value unless you have a gift receipt. If the item was purchased as a "final sale" it cannot be returned under any circumstance.