Dear Mama Card

Free Local Pickup

All orders placed online are generally ready for pickup in 2-4 hours if all products are available at the pickup location you've chosen. If one or more of your items are out of stock at your chosen location, it may take our team 1-3 days to transfer the items. We will let you know via email as soon as your order is ready to be picked up in full.

You can see available inventory quantities per location on each product page on the right-hand side in the light blue box.

Local pickup is available at the Fircrest/Tacoma location from 10am-6pm Monday through Saturday, and 12pm-4pm on Sundays.

Local pickup is available at the Gig Harbor location from 10am-6pm Monday through Saturday, and 12pm-4pm on Sundays.

We will email you once your order is pulled, packaged, and ready for you. Simply call us at 253-328-4967 (FIRCREST) or 253-900-2132 (GIG HARBOR) when you arrive, and we will run your package out to your car. You are also welcome to come into the shop and pick up at the front register!

Shipping Information

Paper Luxe generally ships all orders via USPS or UPS. We strive to ship out all packages within 1-3 business days after purchase, with many of our orders going out next day, Monday through Friday. A few items we carry may require additional processing time due to size, weight, or other special handling considerations.

Shipping is currently being offered for a $7.50 flat rate to locations in the USA. FREE standard shipping is available on orders over $100. As we cannot control the reliability of the USPS or UPS, delivery by a certain date is not guaranteed. Most orders once shipped take 3-14 days to arrive. Please allow more time if shipping to Hawaii (current shipping estimates are 3-5 weeks). If you need quicker shipping to Hawaii, please contact us and we can provide you with additional options and cost.

We will not and cannot do anything prior to 14 days FROM THE ORIGINAL DATE OF SHIPMENT if your package has not yet arrived. The USPS is currently taking longer than normal to deliver packages. What you see on your tracking is all we can see on our end as well. Please don't ask us to refund you if you ordered something and it has yet to arrive within this time frame. We are a small business reliant on the postal service and are doing the absolute best we can. 

International Shipping

We do not currently offer international shipping.

Expedited Shipping

If you have special circumstances requiring expedited delivery, please email us at customercare@paper-luxe.com, and we will do our best to accommodate your request. We can usually ship UPS or Fedex 2-day or overnight with additional fees.

Sales Tax

Please note that orders shipped within Washington State will be charged sales tax. Out-of-state orders may or may not be charged sales tax, depending on how/when you purchase from us. (For example, all orders that are facilitated through Meta or other third party services may require additional taxes to be collected.)

Backorders or Unavailable Items

If an item has sold out due to overwhelming demand, you will be notified regarding the back-order status, and your order will ship when our stock is replenished. We make an attempt to email all customers with back-ordered items and provide an estimated ship date. You will also be notified if the item will no longer be available. If this should occur after your order/payment has been received, you will be given the option of a full refund or store credit.

Cancellation Policy

Orders may be cancelled after completing your purchase up until 11pm PST on the date of purchase, provided the item has not been shipped. If an order is cancelled after your credit card has been processed, a full refund will be issued for the order amount plus shipping and tax, if applicable. If you wish to cancel an order which has already shipped, upon receipt of the item, please refer to our return policy.

Lost Packages

Lost packages happen rarely, but please know that they do usually resolve themselves within 1-2 weeks (if not sooner) in our experience.

Most times, the package is either still on the mail truck or was accidentally delivered to a neighbor and it will be redelivered within 1-2 days.

Our first recommendation is to reach out to your direct neighbors to see if the package was delivered to them. If that's not the case, please reach out to UPS or USPS directly and file a claim for the missing package with your tracking number. 

Stolen Packages

Please ensure the shipping address you provide is a safe and secure address. We are not responsible for packages stolen during transit or off your porch or if tracking says delivered. You can file a claim directly with UPS or USPS for these incidents.

Incorrect Address

Paper Luxe will not be held responsible if the customer provides the wrong shipping address and the package is not recovered. If we need to reship the package, the customer will be charged an additional shipping fee even if free shipping was earned on the order. The fee will be equal to our actual shipping cost.